9 months ago, the n key of my keyboard fell out. I did nothing. I tortured myself daily by having to type my n's by putting in special effort to hit the exposed flat metal piece in the centre. 9 months later, the c key kaninally fell out. I finally took action.
I called Dell up. They gave me a few details then we exchanged emails. This is one of them that tells me what I can do in detail.
The keyboard will cost you 58.80 where else the 126 is for the installation service.
As for the installation service, you have 3 options:
1) Either to get Dell appointed technician to be onsite to install for you at a price of SGD 126, or
2) To get a local qualified technician to install for you, or
3) Call into 1800 394 7430 (Technical Support tollfree#) and get a "on the phone guidance/assistance" on how to install the part(s).
For order confirmation, please fax with payment details & indication of the quotation number(s) to +604-633 7414
We
accept Visa/Master(last 3/4 PIN#)
Payment via Direct Deposit and Cheque is accepted.
Please allow 2-3 weeks from confirmation of quote for delivery. Confirmation must be done in 48 hours to guarantee availability. Whilst every effort will be made to fulfill your Spare Parts order with new stock, certain older products might fulfilled with reconditioned parts in the unlikely event new stock can no longer be sourced.
Parts warranty is 90 days.
Or for an instant confirmation/credit card payment, please call +604-633 4786
You may even send an email to to alan_hu@dell.com with the details such as below:
Credit Card Number:
Expiry Date:
Security code (PIN Number):
Card holder's name:
Bank Issuer:
If you are paying by any other alternative methods (TT transfer / direct deposit/cheque), please provide the following details via fax or email:-
1) Presentation Date:-
2) Reference/Receipt Number:-
3) Total amount on quote with GST - $
Last but not least, please ensure that the billing / shipping addresses & contact numbers are correct before sending back the confirmation to ensure order is processed as soon as possible to avoid any delay to your parts/services arrival.
Thank you & Best Regards,
Alan Hu
ATG Sales - ANZ & SA Spare Parts Services
Direct Line: 04-633 4786
General Fax: 04-633 7414
Technical Support (H/W): 1800 88 1306 (MY)
1800 394 7430 (SG)
Technical Support (S/W): 1800 88 1304 (MY) & press option# 4
1800 394 7440 (SG) & press option# 4
Email:
Parts_Sales_AD_Dell@dell.com
Visit us at: http://www.dell.com/ap
If you feel that I've been helpful in the process of ordering your request, feel free to acknowledge by sending an email to my manager Fanny Tan at Fanny_Tan@dell.com
(I think this last part is quite hilarious. It's almost like saying, "Feel free to email my manager to tell her how good I am. Hopefully she'll give me a pay rise.")
When I saw this in the email,
As for the installation service, you have 3 options:
1) Either to get Dell appointed technician to be onsite to install for you at a price of SGD 126, or
2) To get a local qualified technician to install for you, or
3) Call into 1800 394 7430 (Technical Support tollfree#) and get a "on the phone guidance/assistance" on how to install the part(s).
It's as good as seeing this:
As for the installation service, you have 3 options:
1) Throw us your money or
2) Throw a local qualified technician your money (and damn you for not getting us to do it for you instead), or
3) Call into 1800 394 7430 (Technical Support tollfree#) and get a "on the phone guidance/assistance" on how to install the part(s). And then after that, carry out option 1 or 2 because you will be unable to install it by yourself, noob.
This is terrible. I am unwilling to spend so much. My last resort is to continue living with this kaiabu-how-hee-bye keyboard.
Posted at 08:04 pm by Red Marbles
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